About Us

Katherine By Design

Katherine By Design is considered the floral provider of choice in the Aiken, SC area. Our service is unsurpassed, our commitment unparalleled and our high-end floral designs are a testament to this. As a caring and compassionate florist, we strive to exceed each and every customer's expectation. The Katherine By Design promise to our customers means quality, care and patience with every flower order and delivery. We guarantee satisfaction with our bouquets, add-ons and services as we turn your appreciation, sympathy, love and remembrance into something tangible, expressive and real. Our bouquets are designed to your exacting needs, and we take care to deliver on your expectation. Here’s why we are Aiken, SC florist of choice:

  • 2nd generation florist
  • Katherine By Design Florist guarantees satisfaction
  • Wide range of trained floral design skills and techniques used to create your one-of-a-kind floral gift
  • Easy online orders or call 803-335-9089 to speak with us.
  • Same day flower delivery to all local orders placed before noon, ET.
  • We deliver flowers daily throughout Aiken, Graniteville and Warrenville.
  • We import the most sought-after flowers and buy specialty products locally and world-wide
  • We offer a wide range of roses, plants, dish gardens, gourmet/fruit gift baskets and exotic flowers

Hours of Operation

  • Monday : Closed
  • Tuesday : 10:00 AM - 05:00 PM
  • Wednesday : 10:00 AM - 05:00 PM
  • Thursday : 10:00 AM - 05:00 PM
  • Friday : 10:00 AM - 05:00 PM
  • Saturday : 10:00 AM - 12:00 PM
  • Sunday : Closed

Holiday Hours

We are open on Mother's Day (always a Sunday) provided flowers are still available for designer choice only & delivery trucks have room for more. We maintain extended hours during Valentine's Day Week, Easter Week and Mother's Day Week and Christmas Week. We are closed Christmas Eve, Christmas Day, July 4th, Easter Sunday, Memorial Day, Labor Day.

Contact Information

You can place your order through our website or call us on 803-335-9089. Our store can be found at our country style house located at 1178 Wire Rd., Aiken, SC 29805

Our store location is:

1178 WIre Rd.

Aiken, SC 29805

Delivery Policy:

Standard delivery fees apply to orders for most addresses. Please note that there may be additional charges for special time requests or rush deliveries. Also, for specific time requests, we will do our best to accommodate, but cannot guarantee exact times. Orders for delivery anywhere in the U.S. or Canada must be received before 11:00am in the recipient's time zone for possible same day deliveries. Orders received in our store after 12:00p will be delivered the following day. International orders (except to Canada) must be placed telephonically and generally require 48 hours for delivery. Please note that we cannot accept international orders online (except to Canada). Refund/Cancellation Policy To provide you with the best possible service, You can call us at 803-335-9089 anytime to cancel an order. We will try our best to accommodate your request as long as your request meets our cancellation policy.

Inclement Weather: we want you to receive your flowers in good condition but there are times we may need to leave your gift in a secure area. In the event the weather is extreme (heat or cold, excessive rain/ice), we will contact you to coordinate receipt of your flower gift

Please Note: All zip codes 29801, 29803, 29805, 29829 and 29851 have areas that are too far for us to travel. Beech Island for example is a 29803 area code, but is over 30 miles one way. We can not accommodate these distance deliveries. You can ask for special consideration if the delivery is can not be serviced by another florist.

Refund / Cancellation Policy

We strongly recommend placing orders no less than two (2) days prior to the holiday and a week (1) is not too early (and we always appreciate it)

To provide you with the best possible service, you can request to cancel your order at anytime prior to delivery. However, specialty product/flowers have been ordered, if your arrangement has been created, or if your order is en route or delivered, we will be unable to cancel the order.

You can call us at 803-335-9089 anytime to cancel an order. We will try our best to accommodate your request as long as your request meets our cancellation policy.

We'll notify you via e-mail of your refund once we have received and processed the returned gift item. You can expect a refund, in the same form of payment originally used for the purchase, within seven to fourteen days of our receiving your return.

Local Delivery Areas

Our Cities

Aiken 29803, 29805 - 35 mile radius

Graniteville 29829 - 35 mile radius

Warrenville  29851- 35 mile radius

Additional fees may be charged for delivery to area with in the 29801, 29803, 29805, 29829 and 29851 that exceed our normal area of coverage. Every attempt will be made to reach the area of request.

Please Note: All zip codes 29801, 29803, 29805, 29829 and 29851 have areas that are too far for us to travel. Beech Island for example is a 29803 area code, but is over 30 miles one way. We can not accommodate these distance deliveries. You can ask for special consideration if the delivery is can not be serviced by another florist.

Substitution Policy

Occasionally, substitutions may be necessary to create your bouquet due to the availability of certain flowers in various parts of the country. Care is taken to maintain the style, theme and color scheme of the arrangement, using flowers of equal value. Additionally, the substitution of certain keepsake items may be necessary due to increased demand, especially during major holidays. In single-flower arrangements, such as an all rose bouquet, or orchids, we will make every attempt to match the flower type but may substitute with another color.

Due to current cost increase in growing and shipping, the availability of certain products requires advanced ordering. Please allow enough time for us to check on product availability and find out if additional order time in required by the supplier.

Privacy Policy

This privacy statement has been created in order to demonstrate our firm commitment to protecting customer privacy.

Information We Collect

If you open an account on our site or make a purchase, we need your contact information including your name, e-mail address and mailing address to complete your transaction.

When you visit our website, we also collect some basic information that does not identify individual users. We use this information to determine our user's demographics and interests so that we can better understand and serve our users.

"Cookies"

Cookies are small files which store certain information about your activity on the website and are stored on your computers hard drive. Our cookies do not contain any personally identifying information. We use cookies to let us know that you are a prior customer so that you don't have to reenter the information you gave us on your prior visits. Most web browsers automatically accept cookies, but most allow you to instruct your browser to prevent the use of cookies. However, if you disable cookies, you will not be able to use certain features of this website.

Our Use and Disclosure of Your Information

When opening an account or making a purchase, you have an opportunity to opt-in or opt-out from receiving emails from us. If you opt-in to receive information from us, we may use your purchase history, contact information and other registration information to provide you with more relevant information and email content. We may send emails to our users regarding changes in our services or other information we believe will be of interest to our users. If you prefer not to receive these emails, you can send us an email with the subject line no emails or reply to our email with the subject line no emails.

If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities on our site, we may collect such information. We may use that information and other information that we obtain from your use of our site to resolve disputes, troubleshoot problems and enforce our agreement for Terms of Use.

We may share aggregate statistics about our sales, traffic patterns and related site information with other businesses, but these statistics will include no personally identifying information.

We cannot ensure that all of your private communications and other personally identifiable information will never be disclosed in ways not otherwise described in this Privacy Statement. For example, we may be required to disclose information to the government or third parties under certain circumstances, or third parties may unlawfully intercept or access transmissions or private communications.

We can (and you authorize us to) disclose any information about you to law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate in connection with an investigation of fraud, intellectual property infringements, or other activity that may be illegal or may expose us to legal liability.

Security

This site has security measures in place to protect the loss, misuse and alteration of the information under our control..

All user credit card information is securely communicated using secure socket layer (SSL) software, which is the industry standard and among the best software available for secure commerce transactions.

All user information stored on our server is stored in an encrypted format. Notwithstanding these efforts, we caution you that perfect security does not exist on the Internet.

Linked Sites

If this site contains any links to other websites, we are not responsible for the privacy practices or the content of such websites.

Changes to Privacy Statement; Consent

We may update this Privacy Statement from time to time. You should check this page periodically for changes. By using our site, you consent to the collection and use of your information by us as described in this Privacy Statement.

Questions and Comments

We welcome your questions and comments about this Privacy Statement.

 

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